Quality Management

Customer focus is at the heart of ISO 9001 - 2008.

Our vision, and business strategy is about identifying and satisfying customer needs today and into the future.

Business and manufacturing processes develop and improve to keep us on track.

The Viaton Quality Assurance system begins with the most rigorous selection of suppliers and feedstocks.

Mineral feedstock batches are independently examined before shipment, evaluated and tested.

In manufacturing, state of the art equipment and sophisticated process control technology is employed to minmise process variability.

Products are tested during processing employing laser diffraction technology for particle size analysis.

A variety of other test methods are employed to provide comprehensive chemical and particle size characterisation appropriate to the product and the requirements of the customer.

Quality Policy - read more ---

Product quality testing is carried out by operational staff. Employees who produce the product are responisble for ensuring it's right.

Product quality, consistency and value are key.

For contract processing, specifications test methods, process routes, and product presentaion are developed, agreed with customers and documented to ensure customer requirements are met.

For all products, operational procedures ensure quality checks are carrried out at every stage of manufacture.

Employees are required to complete documented training programmes, covering safety, competence, work methods, and quality standards.

Administrative procesess are designed to ensure our customer service, communication and feedback meets customer expectations and we fulfil our promises.

Quality and exemplary customer service is the responsiblity of every employee at Viaton. If problems arise our complaint procedures are designed to ensure a rapid response and timely action.